Frequently Asked Questions
What materials are your products made of?
What materials are your products made of?
- All products are crafted from 100% natural linen unless specified:
- Blackout curtains: Linen and blackout fabric.
- Shower curtains: Linen and waterproof fabric.
- Waffle blankets: 53% linen and 47% cotton for extra softness.
Are your products eco-friendly?
Are your products eco-friendly?
Yes, our products are made from sustainable materials, and we use eco-friendly packaging.
What makes Dusty Linen products unique?
What makes Dusty Linen products unique?
Our use of high-quality, breathable, durable, and sustainable linen ensures timeless and eco-conscious home textiles.
Where are your products made?
Where are your products made?
All products are handmade by skilled artisans in our workshop.
What is stone-washed linen?
What is stone-washed linen?
It’s a pre-washing technique that makes linen softer, shrink-resistant, and gives it a relaxed texture.
Can I request custom sizes or designs?
Can I request custom sizes or designs?
Yes, most of our products, like bedding, curtains, and table linens, can be customized. Contact us for fabric samples or special requests.
Do your products shrink after washing?
Do your products shrink after washing?
Since our linen is pre-washed and softened, any shrinkage after washing is minimal. However, it’s important to follow the care instructions to maintain the fabric’s quality and minimize shrinkage.
Is linen more durable than cotton?
Is linen more durable than cotton?
Yes, linen is stronger and becomes softer over time, offering longevity and value.
How can I contact you?
How can I contact you?
You can reach us by filling out the inquiry form on our website. We typically respond within 24 hours.
Orders
Do you ship worldwide?
Do you ship worldwide?
Yes, we offer global shipping, including the EU and USA.
What shipping options are available?
What shipping options are available?
Standard and expedited options are available. Shipping times vary based on location (1-4 business days).
How long does it take to produce an order?
How long does it take to produce an order?
Production takes 3–10 business days, depending on the item and order size.
Can I make changes to or cancel an order?
Can I make changes to or cancel an order?
Changes or cancellations are allowed within 12 hours of placing your order.
Do you offer free shipping?
Do you offer free shipping?
Free shipping is available for select orders. Check your cart at checkout for details.
Returns & Exchanges
Do you accept returns and exchanges?
Do you accept returns and exchanges?
Standard items can be returned or exchanged within 14 days of delivery. Custom items are non-returnable unless defective.
How long will it take to get a refund?
How long will it take to get a refund?
Refunds are processed within 7 business days after receiving the returned item.
Product Information
How should I wash my linens?
How should I wash my linens?
Use a gentle cycle at 30–40°C (86–104°F). Air dry or tumble dry on low heat.
What does OEKO-TEX certified mean?
What does OEKO-TEX certified mean?
This certification ensures our products are free from harmful substances, safe for you and the environment.
Can I request a fabric sample swatch?
Can I request a fabric sample swatch?
Yes, we provide fabric samples to help you choose the perfect material and color.
Do you collaborate with designers or businesses?
Do you collaborate with designers or businesses?
Yes, we offer wholesale options and work with bloggers, photographers, stylists, and magazines.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes, beautifully wrapped gift options are available upon request.
Help & Support
What’s the status of my order?
What’s the status of my order?
You can track your order via the link provided in your confirmation email or contact our team for assistance.
How do I choose the right product for my interior?
How do I choose the right product for my interior?
Light fabrics (175 g/m²) suit minimalist styles, while heavier ones (190 g/m²) complement rustic or boho aesthetics. Contact us for personalized advice.
